About Company :
It is a leading healthcare platform connecting more than 1200+ Healthcare Providers with Doctors and Patients all on a single platform. We provide a SaaS platform for healthcare providers and enable interactions with patients & Doctors in real time.
Job Description :
Responsibilities:
Provide service and customer support during field visits
Follow discussed schedule and execute accordingly
Manage all on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and resolve with the guided approach,
Follow regular reporting to a manager
Document processes where required
Follow all company's and department's field procedures and protocols
Cooperate with the technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
What we’re looking for
3-5 years experience in field support
Ability to troubleshoot, test, repair and service technical equipment
Excellent written and verbal communication ability
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Strong multi-tasking and organizational skills
Working Days : 5 Days a Week
Status : Open